Callum & Treasures Return Policy
At Callum & Treasures, we diligently quality check and hand pick products to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy.
Return Period:You may return any item purchased from Callum & Treasures within 7 days of the delivery date for a full refund or exchange.
Eligibility Criteria:To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Additionally, proof of purchase is required for all returns.
Exclusions:Please note that certain items are non-returnable, including but not limited to:
Items that have been personalized or customizedItems that have been opened or usedItems purchased during clearance or sale events (unless they are defective)Return Process:To initiate a return, please follow these simple steps:
Contact our customer service team within 7 days of receiving your item to request a return authorization.Once your return request is approved, carefully package the item(s) in their original packaging, including all accessories and documentation.Ship the item(s) back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, except in cases where the item received is defective or damaged.Once we receive your returned item(s) and verify their condition, we will issue a refund to the original method of payment or process an exchange as per your request.Refund Processing Time:Refunds will be processed within 7-10 business days of receiving your returned item(s). Please note that it may take additional time for the refund to reflect on your account, depending on your payment method and financial institution.
Contact Us:If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
Thank you for choosing Callum & Treasures for your children's toy needs. We appreciate your business and look forward to serving you again in the future!